Opening your studio…
Opening your studio…
A LITTLE HELP, RIGHT WHEN YOU NEED IT
Wondering which photo to use, what happens next or where your order is? Find a quick answer here, or ask us below.
Need help? Email rosie@woofspark.com.au and we’ll reply within two Australian business days.
Find a quick answer below. If you need us, include what happened and any order reference in your message.
Choose the original photo with eyes visible and the face in focus. Soft daylight and a little space around the ears help. Use JPG, PNG or WebP, up to 12 MB; export HEIC photos as JPEG before uploading.
No. Your portrait is created digitally from your photo and chosen style. Your photo guides a new artwork rather than an exact copy. You can see your watermarked preview before buying.
Use the form on this page or email rosie@woofspark.com.au, and we’ll help with your portrait.
You can start a portrait and check out as a guest. An optional secure email link helps you return to your saved work.
Yes. Choose your favourite portrait, then browse the products for it. Each item in your basket keeps the exact portrait and options you picked.
Digital orders have no shipping fee. Canvas and matte poster prices include tracked standard delivery within Australia. Delivery for other physical products is calculated for your address at checkout, and your full total is shown before you pay.
Your checkout and portrait stay saved. We confirm your payment before creating an order, so you can come back to the same checkout and finish there without starting again.
We keep your photo private to your project and explain how it’s handled before we create your preview. Uploading it doesn’t give us permission to use your dog in marketing. Read Photos and portrait rights for details.
For portraits started from 23 October 2026, we share page visits, previews, basket and purchase events with Meta and Google to measure our ads, with your email in coded (hashed) form. We never share your photos, portraits or dog details. You can switch this off in Privacy choices, and our privacy policy explains the details.
Use the form on this page or email rosie@woofspark.com.au, and we’ll reply within two Australian business days. For privacy questions, email portraits@woofspark.com.au.